Ops & Payments

Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.

Top Ops & Payments Articles

Member Momentum Is At A Crossroads

Member growth at U.S. credit unions is slowing, and credit unions are working to reignite growth, deepen engagement, and increase competitiveness amid shifting preferences and economic headwinds.

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Partner Perspectives

Eliminate Console Chaos: Smarter Check Fraud Mitigation For Credit Unions

Centralized fraud prevention helps credit unions fight evolving check fraud while streamlining operations and safeguarding members.
Partner Perspectives

Bridging The Credit Confidence Gap Across Generations

Helping members understand and manage their credit score creates a powerful opportunity for credit unions.
Industry Insights

Quarterly Market Snapshot And Two-Year Financial Statement

Quarterly performance reports from Callahan & Associates highlight important metrics from across the credit union industry. Comparing top-level performance and digging into the financial statement ...
Blogs

Unpacking The Surge In Credit Union Operating Expenses

Credit unions face rising costs from compensation and services — can they balance investment with efficiency to sustain member value?
Blogs

Member Momentum Is At A Crossroads

Member growth at U.S. credit unions is slowing, and credit unions are working to reignite growth, deepen engagement, and increase competitiveness amid shifting preferences and ...

Agent Credit Card Programs: Structure, Strategy, and Impact

Join Elan and TRK for a candid conversation about how the agent model can help your credit union grow without overextending resources.
Features

Innovation At The Speed Of Payments (Part 2)

Credit union leaders share how they’re navigating the fast lane of payments innovation — balancing speed, trust, and tech to meet rising member expectations.
Features

Innovation At The Speed Of Payments (Part 1)

Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Partner Perspectives

Is Agent Issuing Right For Your Credit Union?

Agent credit card programs offer a scalable, low-risk way to deliver competitive products and cutting-edge technology that enhances member experience and drives growth.
Partner Perspectives

Trust Is Earned And Maintained Through Modern Infrastructure

Modern check processing strengthens trust, cuts costs, and fights fraud. Credit unions can boost efficiency and member service by replacing outdated systems with secure, real-time ...

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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