Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Core Processing, Innovation, and Collaboration in the Credit Union Industry with Geoff Johnson at CU*Answers
October 29, 2024
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In this Partner Perspective, Callahan & Associates and Geoff Johnson, CEO of CU*Answers, explore how the credit union landscape has evolved over the past decade, especially in digital transformation. Reflecting on the past offers a chance to look ahead, and Johnson shares insights into the technological challenges cooperatives may face in the next five to
How Well Do You Know U.S. Consumer Sentiment?
October 28, 2024
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Take this short quiz to test your knowledge of Americans’ economic opinions, habits, and more.
The Fed Is Making Moves. How Are Credit Unions Responding?
October 27, 2024
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Three industry leaders talk shop about strategies to navigate dropping interest rates and economic uncertainty.
Maximizing Growth and Member Engagement With Instant Payments
October 23, 2024
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With over 200 credit unions now on the RTP® network, credit unions are figuring out how to integrate these solutions to enhance their member relationships and improve their offerings. So, how can instant payments drive growth, deepen relationships with members and small businesses, and generate new revenue streams? This Callahan-hosted panel discussion features Keith Gray,
Trends In Payments Technology
October 21, 2024
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Roughly 40% of users say a poor digital experience reduces how often they bank at a financial institution, but enhancements in technology don’t stop with digital environments.
The Financial Impacts Of Credit Card Fraud
October 7, 2024
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Ensuring payment solutions employ robust fraud detection and enhanced security helps mitigate instances of data exposure and loss.
Transcend’s Teen Account Banks On The Future
September 30, 2024
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A mix of account features, parental involvement, and financial education are all helping the Kentucky cooperative narrow its generation gap.
Americans Aren’t Ready For Retirement. Credit Unions Can Help.
September 30, 2024
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A new YouGov study indicates only one-third of consumers expect to have enough money saved for retirement by age 65, and virtually no one is confident about their plans once they stop working.
Loan Trends In 2Q24
September 11, 2024
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Fluctuating loan demand upset credit union lending pipelines and balance sheets in the first half of the year. How significant were these impacts?
Buy Now, Pay Later: Fad Or The Future?
September 9, 2024
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BNPL programs have become a key player in the financial landscape, with some credit unions adopting their own version for their members.
Core Processing, Innovation, and Collaboration in the Credit Union Industry with Geoff Johnson at CU*Answers
In this Partner Perspective, Callahan & Associates and Geoff Johnson, CEO of CU*Answers, explore how the credit union landscape has evolved over the past decade, ...
How Well Do You Know U.S. Consumer Sentiment?
Take this short quiz to test your knowledge of Americans’ economic opinions, habits, and more.
The Fed Is Making Moves. How Are Credit Unions Responding?
Three industry leaders talk shop about strategies to navigate dropping interest rates and economic uncertainty.
Maximizing Growth and Member Engagement With Instant Payments
With over 200 credit unions now on the RTP® network, credit unions are figuring out how to integrate these solutions to enhance their member relationships ...
Trends In Payments Technology
Roughly 40% of users say a poor digital experience reduces how often they bank at a financial institution, but enhancements in technology don’t stop with ...
The Financial Impacts Of Credit Card Fraud
Ensuring payment solutions employ robust fraud detection and enhanced security helps mitigate instances of data exposure and loss.
Transcend’s Teen Account Banks On The Future
A mix of account features, parental involvement, and financial education are all helping the Kentucky cooperative narrow its generation gap.
Americans Aren’t Ready For Retirement. Credit Unions Can Help.
A new YouGov study indicates only one-third of consumers expect to have enough money saved for retirement by age 65, and virtually no one is ...
Loan Trends In 2Q24
Fluctuating loan demand upset credit union lending pipelines and balance sheets in the first half of the year. How significant were these impacts?
Buy Now, Pay Later: Fad Or The Future?
BNPL programs have become a key player in the financial landscape, with some credit unions adopting their own version for their members.
Browse Topics
Cost Pressures Are Changing Member Behavior
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First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
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A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.