Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Credit Union Liquidity Profile By State
May 15, 2023
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The failure of First Republic Bank in early May has consumers worried about liquidity in the financial system. Here’s where credit unions landed at year-end 2022.
Top 5 Merchant Payments Trends To Watch For In 2023
May 8, 2023
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Customer payment expectations continue to shift. From personalized rewards and offers to shopping cart access across platforms, learn more about these important merchant trends.
Share Growth Slows In Lockstep With Personal Savings Rate
May 8, 2023
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Annual share growth has slowed for seven straight quarters, mirroring the decline in the personal savings rate.
Average Member Relationship Jumped $10,000 In The Past Decade
May 1, 2023
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The increase comes as credit union hiring has not kept pace with membership growth.
Which Credit Unions Top The Chart In Average Member Relationship?
May 1, 2023
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The ability to expand existing member relationships is a strong foundation for any growth strategy.
The Liquidity Crisis (And How To Handle It)
April 24, 2023
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What has happened to liquidity in the past year, and how are credit unions managing the current dearth of incoming funds?
The Scrum Team’s Work Makes The Dream Work
April 17, 2023
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An Agile approach to project management is driving business transformation at Grow Financial Credit Union.
2023 Credit Card Market Overview
April 13, 2023
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This session, presented by TRK Advisors and Elan Credit Card, will explore how credit unions are competing against dominant credit card issuers and what to expect in 2023.
Will Tax Refunds Relieve Liquidity Fears?
April 10, 2023
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Tax refunds typically underpin share growth in the first quarter; this year, these deposits are especially welcome.
Eco-Minded Members Seek Sustainable Solutions
April 3, 2023
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How can credit unions protect the planet and encourage members to do the same?
Credit Union Liquidity Profile By State
The failure of First Republic Bank in early May has consumers worried about liquidity in the financial system. Here’s where credit unions landed at year-end ...
Top 5 Merchant Payments Trends To Watch For In 2023
Customer payment expectations continue to shift. From personalized rewards and offers to shopping cart access across platforms, learn more about these important merchant trends.
Share Growth Slows In Lockstep With Personal Savings Rate
Annual share growth has slowed for seven straight quarters, mirroring the decline in the personal savings rate.
Average Member Relationship Jumped $10,000 In The Past Decade
The increase comes as credit union hiring has not kept pace with membership growth.
Which Credit Unions Top The Chart In Average Member Relationship?
The ability to expand existing member relationships is a strong foundation for any growth strategy.
The Liquidity Crisis (And How To Handle It)
What has happened to liquidity in the past year, and how are credit unions managing the current dearth of incoming funds?
The Scrum Team’s Work Makes The Dream Work
An Agile approach to project management is driving business transformation at Grow Financial Credit Union.
2023 Credit Card Market Overview
This session, presented by TRK Advisors and Elan Credit Card, will explore how credit unions are competing against dominant credit card issuers and what to expect in 2023.
Will Tax Refunds Relieve Liquidity Fears?
Tax refunds typically underpin share growth in the first quarter; this year, these deposits are especially welcome.
Eco-Minded Members Seek Sustainable Solutions
How can credit unions protect the planet and encourage members to do the same?
Browse Topics
Takeaways From Day 2 Of GAC
Aaron Passman
Revisiting the major speakers, key insights, and more from the second day of America’s Credit Unions’ annual Governmental Affairs Conference.
Takeaways From Day 1 Of GAC
Aaron Passman
From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.
Credit Union Storytelling With A Mission Focus
Marc Rapport
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
How Lake Trust Turns Member Experiences Into Brand Strategy
Savana Morie
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
How An Internal Storyteller Fuels Member Growth At Navy Federal
Marc Rapport
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
At Ardent Credit Union, Deposits Are A ‘Slam Dunk’
Aaron Passman
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The Strategic Case For Rethinking Credit Card Issuing
Callahan & Associates
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
What Gen Z Is Really Looking For In A Credit Union
Callahan & Associates
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
What’s Job No. 2?
Aaron Passman
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
Community Financial Institutions Need A New Playbook To Combat Scams
Callahan & Associates
Fraud is increasing and becoming more sophisticated – and it’s often not caught until it’s too late.