Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Paying Loans Shouldn’t Be Difficult
July 25, 2022
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Paying loans shouldn’t be difficult. The easier it is to pay your loans, the more likely you will have on-time payments and payers that want to do more banking with you.
Credit Card Delinquency Rates Inching Back Up
July 25, 2022
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After a decline in consumer spending during the pandemic, the end of government relief programs has contributed to an increase in credit card usage – and a rise in delinquencies.
The Benefits Of Fintech Collaboration
July 11, 2022
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More and more credit unions are partnering with financial technology firms to provide solutions that make it easier and faster to grow their business.
Hello, Venmo (Goodbye, Checking Account)
July 11, 2022
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Gen Z sees the P2P payments service as more than just a way to split the cost of a night out – it’s also a social platform and de facto checking account.
Impact Strategies From June 2022
June 27, 2022
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Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.
Fees With Benefits? TCT FCU Makes It Work.
May 30, 2022
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The New York credit union has lowered punitive fees and added an array of benefits to spread the gain while easing the pain.
Merchants Can Sidestep Interchange Fees
May 4, 2022
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New options diminish the charges businesses pay to process card payments — or even eliminate them altogether.
Strategies To Encourage Military Members To Manage Money And Build Wealth
April 18, 2022
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This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.
Changes To The Credit Card Market Are Coming. Are you Ready?
April 4, 2022
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Managing a card program will require addressing specific challenges. Failing to prepare could result in a damaged future for the credit union’s card program
The Power Of Going Green: Credit Unions And Sustainable Plastics
April 4, 2022
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Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.
Paying Loans Shouldn’t Be Difficult
Paying loans shouldn’t be difficult. The easier it is to pay your loans, the more likely you will have on-time payments and payers that want ...
Credit Card Delinquency Rates Inching Back Up
After a decline in consumer spending during the pandemic, the end of government relief programs has contributed to an increase in credit card usage – ...
The Benefits Of Fintech Collaboration
More and more credit unions are partnering with financial technology firms to provide solutions that make it easier and faster to grow their business.
Hello, Venmo (Goodbye, Checking Account)
Gen Z sees the P2P payments service as more than just a way to split the cost of a night out – it’s also a ...
Impact Strategies From June 2022
Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are ...
Fees With Benefits? TCT FCU Makes It Work.
The New York credit union has lowered punitive fees and added an array of benefits to spread the gain while easing the pain.
Merchants Can Sidestep Interchange Fees
New options diminish the charges businesses pay to process card payments — or even eliminate them altogether.
Strategies To Encourage Military Members To Manage Money And Build Wealth
This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.
Changes To The Credit Card Market Are Coming. Are you Ready?
Managing a card program will require addressing specific challenges. Failing to prepare could result in a damaged future for the credit union’s card program
The Power Of Going Green: Credit Unions And Sustainable Plastics
Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.