Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
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Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
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MSUFCU looks inward to identify sticky products and save members millions.
Why I Have Steered Clear Of Credit Cards, Until Now
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This millennial wants plastic with the right mix of rewards, security, and budgeting tools.
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Three takeaways from day three of Finovate.
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Three takeaways from day two of Finovate Fall 2017.
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Five can’t-miss data points featured this week on CreditUnions.com.
Our Problem With Credit Cards? They’re Not Debit Cards.
September 11, 2017
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Callahan’s millennials weigh in on Debitize, a service that promises to make a credit card act like a debit card.
Translating Consumer Expectations Into A Practical User Experience
September 11, 2017
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Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.
2 Big Reasons Your Credit Union Needs A Real-Time Payments Strategy
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Five ways to join in with the advances industry and government stakeholders are putting in place.
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Branch design. Added security. Multiple touch points. Financial Horizons and Lake Trust share tricks to navigate on-demand card programs.
The Richest Credit Card In Credit Union Land?
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InFirst FCU’s rewards card takes a move from Costco’s playbook and offers a rich deal.
4 Ways To Increase Member Engagement
MSUFCU looks inward to identify sticky products and save members millions.
Why I Have Steered Clear Of Credit Cards, Until Now
This millennial wants plastic with the right mix of rewards, security, and budgeting tools.
The Platformication Of Banking Has Started
Three takeaways from day three of Finovate.
Artificial Intelligence, A Mobile-First Workplace, And The Death Of The Credit Card
Three takeaways from day two of Finovate Fall 2017.
5 Things To Know About Credit Union Payments
Five can't-miss data points featured this week on CreditUnions.com.
Our Problem With Credit Cards? They’re Not Debit Cards.
Callahan’s millennials weigh in on Debitize, a service that promises to make a credit card act like a debit card.
Translating Consumer Expectations Into A Practical User Experience
Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.
2 Big Reasons Your Credit Union Needs A Real-Time Payments Strategy
Five ways to join in with the advances industry and government stakeholders are putting in place.
6 Tips To Offer Instant Issue Debit Cards
Branch design. Added security. Multiple touch points. Financial Horizons and Lake Trust share tricks to navigate on-demand card programs.
The Richest Credit Card In Credit Union Land?
InFirst FCU’s rewards card takes a move from Costco’s playbook and offers a rich deal.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.