Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Targeted Marketing And Checking Account Design
November 28, 2016
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Five can’t-miss data points featured this week on CreditUnions.com.
Are You Working The Odds?
November 22, 2016
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Greater Nevada shares seven changes it has made over the past decade that have helped it succeed, no matter how the dice roll.
3 Takeaways From Trendwatch 3Q 2016
November 17, 2016
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Shares, member business loans, and the fallout from the Wells Fargo scandal. How did credit unions perform in the third quarter?
Creating Cardmember Stickiness With An Enriched Credit Card Product Suite
November 14, 2016
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A credit card relationship with members enhances the bottom line and deepens overall engagement.
The Window Remains Open For Digital Onboarding, For Now
November 9, 2016
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Omnichannel integration is the secret sauce for lowering digital account abandonment rates.
Lending By The Numbers (2Q 2016)
November 7, 2016
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Check out how the credit union loan portfolio fared in the first six months of 2016.
Fintech Disruptors: Credit Union Competitors Or Allies?
November 7, 2016
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Credit unions can invest in the startups and serve the end users.
4 Ways To Chase – And Catch – Deposits
November 1, 2016
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Credit unions have found these creative strategies help raise deposits and fund lending, among other objectives.
What We Know About EMV 1 Year In
November 1, 2016
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Conversions, barriers, and a 2017 outlook.
Machine Learning Is All The Buzz At Money 20/20
October 26, 2016
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Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.
Targeted Marketing And Checking Account Design
Five can't-miss data points featured this week on CreditUnions.com.
Are You Working The Odds?
Greater Nevada shares seven changes it has made over the past decade that have helped it succeed, no matter how the dice roll.
3 Takeaways From Trendwatch 3Q 2016
Shares, member business loans, and the fallout from the Wells Fargo scandal. How did credit unions perform in the third quarter?
Creating Cardmember Stickiness With An Enriched Credit Card Product Suite
A credit card relationship with members enhances the bottom line and deepens overall engagement.
The Window Remains Open For Digital Onboarding, For Now
Omnichannel integration is the secret sauce for lowering digital account abandonment rates.
Lending By The Numbers (2Q 2016)
Check out how the credit union loan portfolio fared in the first six months of 2016.
Fintech Disruptors: Credit Union Competitors Or Allies?
Credit unions can invest in the startups and serve the end users.
4 Ways To Chase – And Catch – Deposits
Credit unions have found these creative strategies help raise deposits and fund lending, among other objectives.
Machine Learning Is All The Buzz At Money 20/20
Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.