Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
What We Know About EMV 1 Year In
November 1, 2016
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Conversions, barriers, and a 2017 outlook.
Machine Learning Is All The Buzz At Money 20/20
October 26, 2016
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Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.
How Pacific Northwest Ironworkers Restored Its Net Worth And Built Member Value
October 24, 2016
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The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.
ACH Same-Day Window Thrown Open
October 20, 2016
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First of three-phase implementation goes smoothly as the venerable ACH Network ramps up payments speed.
It’s A Great Time To Be A Credit Union
October 18, 2016
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This quarter, Credit Union Strategy & Performance is all about showing off successes and looking forward to the future.
State In The Spotlight: Texas
October 18, 2016
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The Loan Star State has the highest number of credit unions at 475, and its stellar growth and member metrics evokes the saying “Don’t mess with Texas.”
The Existentialism Of Bitcoin, Blockchains, And Distributed Ledgers
October 11, 2016
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Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?
Who Cares About Digital?
October 3, 2016
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Account opening action is still mostly in the branches.
How To Serve Members With Sub-600 Credit Scores
September 26, 2016
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A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.
Why Venmo Asks The Peer-To-Peer Marketplace To Pony Up
September 14, 2016
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The millennial-loved payments app turns to traditional advertising for the first time.
Machine Learning Is All The Buzz At Money 20/20
Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.
How Pacific Northwest Ironworkers Restored Its Net Worth And Built Member Value
The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.
ACH Same-Day Window Thrown Open
First of three-phase implementation goes smoothly as the venerable ACH Network ramps up payments speed.
It’s A Great Time To Be A Credit Union
This quarter, Credit Union Strategy & Performance is all about showing off successes and looking forward to the future.
State In The Spotlight: Texas
The Loan Star State has the highest number of credit unions at 475, and its stellar growth and member metrics evokes the saying “Don’t mess ...
How To Serve Members With Sub-600 Credit Scores
A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.
Why Venmo Asks The Peer-To-Peer Marketplace To Pony Up
The millennial-loved payments app turns to traditional advertising for the first time.
Browse Topics
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
The Existentialism Of Bitcoin, Blockchains, And Distributed Ledgers