These ratios help credit unions deliver excellent member value while also maintaining productive and efficient operations. Operational strategy impacts productivity and efficiency metrics. It’s important for credit unions to strike the right balance for their strategy while bearing in mind national averages.
Credit unions add technology and jobs amid the move to universal tellers, ITMs, and the new branch design.
Five can’t-miss data points featured this week on CreditUnions.com.
The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
Call center metrics help a credit union assess the overall performance of the call center and its agents.
Common barriers and common sense solutions to help credit unions get ahead of the competition and get past those barriers to achieve the results they want.
What metrics should human resource professionals use to measure employee and credit union performance?
Purdue’s PFED Producers originated millions of dollars to SEG members in 2015 and tells how other credit unions can, too.
Tyndall’s performance-based culture maximizes efficiency and incentivizes employees.
The net spread per employee ratio is a productivity measure that portrays a wide array of business models among credit unions over $1 billion in assets.
Some credit unions offer loans for trade schools and vocational programs that provide well-paying jobs without a four-year college degree.
More U.S. states are mandating financial literacy courses. Credit unions are responding with tailored approaches to equip students with essential financial skills.
Recent data shows rising levels of employee stress, but people are becoming more comfortable asking for help dealing with those worries.
Jeanne D’Arc and Affinity Plus are driving financial wellness for staff with initiatives like emergency savings accounts and an employee-only branch.
Americans face challenges in retirement planning and rising debt. Credit unions can help them tackle that.
Inflation, rising interest rates, and global tensions are weighing on American consumers. These five graphs from Gallup show how Americans view their financial future.
Cooperatives across the country are taking a fresh look at employee motivation, with some moving toward a more holistic approach to compensation.
How Shoreline and Atomic credit unions align staff efforts with organizational goals to boost the bottom line and enhance member value.
Demands for hybrid or remote work and a stronger emphasis on company culture remain key recruitment trends four years after the pandemic.
The chief executive shares her vision on what it means to balance future vision with day-to-day imperatives.