Q&A

Governance With A New CEO

As the incoming leader of Langley Federal Credit Union, Tom Ryan helped his board strike the balance between embracing historic practices and plotting future improvements.

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Credit Union Strategy & Performance Interview: Accentuating the Positive

We sat down with Karl Murphy, CEO of Firstlight FCU to discuss how his credit union is positioning itself to deal with the adverse circumstances ...
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Preserving a SEG Niche While Expanding to the Underserved

LCFCU works with various groups and resources to chart a course for the future.
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‘Learning a New Language’: Combining Credit Union Cultures in a Merger

Combining cultures can be the sticking point for many merger talks. United Federal used strategic leadership and guidance to blend two organizations into a cohesive ...
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CEO Interview: Acting Boldly In Good Times

Backed by record-setting financials but with low member growth, Pete Sainato, CEO of Justice FCU, is instigating a program of significantly boosting return and value ...
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Leadership Development By Design

Planning ahead both retains talent and eases the transition when a talented manager leaves.
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How To Build A Staff Centered On Sales

Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.
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Governance With A New CEO

As the incoming leader of Langley Federal Credit Union, Tom Ryan helped his board strike the balance between embracing historic practices and plotting future improvements.
Features

How 2 Credit Unions Became Leaders In Member Growth

A big Indiana credit union offers high rates to savers while a small Virginia credit union charges ahead with a community charter.
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Referred With A K.I.S.S.

First Financial revamps its tell-a-friend program to Keep It Simple (and Successful).
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Turn Approved Loans Into Funded Ones

A Q&A with Generations Federal Credit Union on how it improved its conversion ratio.
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