The second day of the industry’s annual event included insights into how the regulator and Congress operate, as well as leadership lessons from a basketball legend.
This year’s finalists focus on deepening relationships to drive top-of-wallet status and keep credit unions top of mind.
A substantial portion of the industry is built around serving federal government employees. With federal jobs potentially in jeopardy, credit unions are preparing diverse responses.
The Illinois-based credit union has used analytics, AI, and more old-fashioned methods to keep members and deepen relationships.
With premiums rising and some consumers letting coverage lapse, auto insurance is increasingly both a value add and a vital member service.
This year’s financial wellness solutions provide inventive ways for credit unions to help members take control of their financial lives.
Innovative solutions offer credit union auto lending programs flexible payment options, reduced financial risks, and strengthened member relationships
For more than five years, a second-chance auto loan program has helped credit- and income-challenged members buy a car, even when they don’t qualify via traditional underwriting.
As inflation reshapes budgets and deepens financial divides, it’s important for credit unions to step up with strategies that support members and tackle everyday challenges.
Set It & Forget It offers a low-barrier entrance to high-yield savings, helping members improve their savings habits.
Leveraging cutting-edge technology, like AI automation and intelligent document processing, can streamline portfolio protection, minimize disruptions, and ensure accuracy.
A data-rich segmentation strategy and member personas have transformed everything from product design to branch operations at the Washington cooperative.
A two-pronged testing process at TruStone Financial ensures a seamless member experience as the credit union rolls out new digital tools.
Canopy Credit Union’s push to certify staff as financial coaches is part of a broader strategy to build community resilience, strengthen internal culture, and deepen member relationships.
How credit unions can detect and resolve digital friction to retain members.
Questions and recommendations to help credit unions improve the management and evaluation of their credit card portfolio.
Callahan & Associates spotlights credit unions that return more value to members.
How exiting non-core business lines has helped UFCU sharpen its edge in consumer banking and build a future-ready organization.
SF Fire Credit Union’s head of marketing shares how embracing the credit union’s history as a SEG for firefighters supports growth and brand awareness in a competitive market.