Training

The Clock Is Ticking

Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.

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Beyond Blaine: Retirement And Succession

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, CreditUnions.com details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.

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Features

19 Credit Union Leaders. 1 Vision For Member Service.

Jeanne D'Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.
Features

3 Ways To Build A Remote Workforce

Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.
Industry Insights

Consumer Sentiments And Employee Insights (1Q 2017)

Real comments from online review sites to inform strategies, policies, and practices.
Features

10 Ways To Make A Great Hire

Credit unions from across the country dish on tactics to find the best employees.
Credit Union Industry Commentary

The Clock Is Ticking

Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.
Features

On the Call, On the Ball

Call center metrics help a credit union assess the overall performance of the call center and its agents.
Features

Beyond Blaine: Retirement And Succession

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon ...
Callahan Collections

How To Succeed At Wellness Programs

Credit unions in California and Vermont share how they help employees maintain healthy habits.
Features

A New Approach To Pay Scales At Member One FCU

The Virginia credit union changed its mortgage lending paradigm to accommodate members’ availability and interests.
Features

Shruti Miyashiro On Leadership

The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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