A senior technology leader at Interra Credit Union discusses being an “AI champion” and offers advice for credit unions starting their AI journey.
The California cooperative uses artificial intelligence to help staff build rapport with members. Employees love it, efficiency is up, and service is better than ever.
Filene Fellow Dr. Lamont Black explores AI’s transformative role in the credit union of the future.
Generative AI offers both opportunities and risks for credit unions. Understanding its capabilities and how to adopt it thoughtfully is the first step toward embracing its real-world applications.
As credit unions face growing competition and rising member expectations, AI-driven solutions enable them to deliver personalized, data-driven member experiences at scale.
Bracket busted? Our predictions of the 2025 NCAA Men’s Basketball championship could help you pick a winner.
Two credit union leaders discuss how regular broadcast appearances help them reach members and non-members alike.
With adjustable-rate mortgages back in fashion, credit unions are educating members about the ins and outs of these products, dispelling misunderstandings along the way.
Elevated interest rates make fixed-rate mortgages less attractive to borrowers. In today’s environment, adjustable-rate and balloon/hybrid options offer more attractive payments and short-term flexibility.
From shaping the industry’s approach to data to framing the conversation around key industry issues, here’s a look at the impact we’ve made — and what’s to come
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
AI Is For Everyone