Consumer Sentiments And Employee Insights (4Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
Real comments from online review sites to inform strategies, policies, and practices.
Florida credit unions reported year-over-year growth in deposits and loans in addition to reporting the highest share draft penetration of any state in the nation.
Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.
Takeaways from ALM First’s Financial Institute.
Four can’t-miss data points this week on CreditUnions.com.
Largely a result of rising loan demand and interest rate trends, the amount of income generated at credit unions expanded throughout 2018.
Five can’t-miss points this week on CreditUnions.com.
Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.
Callahan & Associates co-founder leaves a legacy larger than the sum of his considerable accomplishments. This is an ideal time to remember the Irishman’s defense of leadership for the greater good.
Credit unions called to expand the work of financial inclusion to a widening sea of faces.

Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adoption new technology and embrace efficiencies.

Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.

Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.

Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.

A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.

Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.

MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.

Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.

The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
He Made Us All Better — Even Still Today