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A 16-System Conversion Success Story

Two major conversions at one New Mexico credit union brought about a busy 2018.
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6 Must-Know Metrics From The NCUA’s Financial Performance Reports

Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.
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4 Ratios Every HR Professional Should Know

Staffing costs are a typical credit union’s largest operating expense; therefore, tracking the performance of the workforce is crucial.
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12 Ratios Every Marketing Manager Should Know

Metrics to evaluate credit union marketing spend and bridge the gap between macro trends and micro performance.
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7 Ratios Every Employee Should Know About Credit Union Lending

Lending is the engine that powers credit unions, and these seven ratios will help every employee understand why.
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Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
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7 Strategies To Support Self-Service

Technology tips to lower call center volumes and deepen interactions with members.
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The Reverse Tier Savings Account That Gives More To Those With Less

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.
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Mobile And Digital Strategies To Know This Year

Five can't-miss data points this week on CreditUnions.com.
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Humanizing Digital – Let’s Get Out Of The Way

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build ...
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