Features

On The Road To Resilience

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

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A New Normal

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

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Features

Pen Air Recaptures Its Way To Auto Loan Growth

The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
Features

Maximize The Efficiency Of Every Dollar You Lend

In a challenging economy credit unions must choose loan products that efficiently maximize returns.
Features

Lisa Ginter On Leadership

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Features

Responsible Consumer Complaint Management

Having a system in place helps effectively address causes and lowers the risk of reputational damage.
Anatomy Series

On The Road To Resilience

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union ...
Features

A New Normal

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived ...
Anatomy Series

How To Build Businesses And Re-Build Fences

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need ...
Anatomy Series

5 Data Points That Explain Innovations Federal Credit Union

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative ...
Features

International Credit Union Day 2018 Giveback: Workers

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union ...
Features

International Credit Union Day 2018 Giveback: SRP

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union ...

Exit Interview: Deb Vollmer

The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.

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