Mark Burgess On Leadership
Observational and listening skills honed through bird watching have helped the CEO of Credit Union 1 connect with people as well.
Observational and listening skills honed through bird watching have helped the CEO of Credit Union 1 connect with people as well.
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.
Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
Callahan data shows record loan originations as well as an uptick in ROA in Arkansas, Oklahoma, and Texas.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who’s tops in your state?
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
Annual auto loan growth was higher for credit unions in the Southeast than for the overall industry, yet charge-offs were lower than for other regions. In what other areas did these credit unions excel?
New solutions to old problems highlight the small credit union roundtable as CUNA’s big annual conference gets underway.
In episode No. 635, Callahan senior industry analyst Michelle Parker shares how credit unions in Iowa, Arkansas, Ohio, and Mississippi lead the nation in mortgage lending growth.
Fluctuating loan demand upset credit union lending pipelines and balance sheets in the first half of the year. How significant were these impacts?
Six data points showcase what’s happening in the U.S. economy that could direct credit union decision-making for the rest of the year.
Credit unions have made the choice to back away from indirect auto lending, but that has come with a substantial opportunity cost.
Credit unions leverage their member-first mission to better serve all members, even those of modest means, making cooperatives especially valuable in challenging economic times.
Credit unions are reigniting investment strategies amid rate shifts and slowing loan demand.
The need for responsible higher education financing continues to grow, and your credit union has an opportunity to provide affordable, flexible funding for college and technical careers.
BNPL programs have become a key player in the financial landscape, with some credit unions adopting their own version for their members.
Market pressures and compliance challenges are just two variables pushing cooperatives to hand off their card operations.
How credit card reward programs drive business and loyalty at Alliant and Affinity credit unions.
A March 2024 study determined Buy Now, Pay Later tools are among the top features consumers want from their payments options.