The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
A look back at how credit unions navigated 2024’s financial complexities to strengthen their balance sheets and build a resilient foundation for the future.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
The veteran leader and Motor City hype man looks back on a career centered on living the “people helping people” philosophy.
A new board strategy at Affinity Plus FCU results in new levels of engagement and diversity.
Governance improves when credit unions pay attention to the structures (form) underlying their governance practices (function).
Constructive action and positive impact are the product of a board engaged in servant leadership — the true calling of a Class A board.
From tweaking communication strategies to embracing diverse perspectives, here’s how three leaders are adjusting to new roles.
Strategic plans should be developed in constructive partnership between a credit union’s board and senior management.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
St. Cloud Financial is betting on digital assets to protect member relationships and future relevance. It’s picked up lessons for other leaders along the way.
Traditional risk tools alone aren’t enough. Portfolio protection must evolve to meet members within the lending experience itself.
The Ohio cooperative redefined the role of its foundation to clarify what belongs within the credit union and what belongs under its charitable arm, strengthening focus and long term strategy for both.
The credit union migrated its on-premises contact center and implemented workforce management software to maximize efficiency, minimize costs, and provide a better member experience.
A new approach to vehicle affordability for credit unions.
Youth banking programs, in-school branches, and a warm handoff to adulthood builds habits and relationships that last well beyond graduation.
Today’s job market is shaped by skills based expectations, with employers slowing entry level hiring and placing greater emphasis on applied experience.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
5 Valuable Governance Guidelines To Adopt Today