Driving Employee Engagement

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Process Improvement Is Job No. 1 At Firefighters First

Five specialists embedded across various departments spot opportunities to improve workflow and the member experience.
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Everyone’s A Risk Manager At Logix FCU

For the past decade, the credit union’s head risk leader has been evangelizing the idea that everyone must be a risk manager to ensure the ...
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AI Makes An Instant Impact At TruStone Financial

The Minnesota cooperative is only a few months into it but already seeing significant operational gains.
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A Board Full Of Bosses: CEOs Turn Challenges Into Opportunity

From tweaking communication strategies to embracing diverse perspectives, here’s how three leaders are adjusting to new roles.
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A Patchwork Path To Equity And Justice For All

An array of experiences and professional development opportunities, combined with drive and passion, has positioned James Hunter for success in the field of DEI.
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The Power Of Networking: Assembling Relationships, Seeking Advice, Sharing Insights, And More

Credit union executives dish on network building, reciprocal participation, and how to determine when it’s time to opt out.
Graph Of The Week

Two-Thirds Of U.S. Workers Want More Professional Growth Support

Gallup data shows employers aren’t engaging workers nearly as deeply as they would like.
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Kiona Bell On Leadership

Being in charge of digital delivery and member experience at Credit Union West means knowing how to lead with head and heart.
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Innovation … One Hack At A Time

Cross-department teams solve procedural challenges in 48 hours at Patelco Credit Union.
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Kim Alexander On Leadership

This “recovering CFO” is embracing her new role of chief strategy and growth officer to help Blue FCU build on its blueprint for 2030.
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