The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
The formation of Lake Trust Credit Union in 2010 presented challenges and opportunities in seamlessly integrating the upper tiers of credit union management.
TwinStar Credit Union’s Imagination Lab studies processes and reduces friction for members and employees.
New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
The formation of Lake Trust Credit Union in 2010 presented challenges and opportunities in seamlessly integrating the upper tiers of credit union management.
TwinStar Credit Union’s Imagination Lab studies processes and reduces friction for members and employees.
New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.