What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Flat Curves And Low Rates
July 1, 2018
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Look at the shape of the yield curve within the context of other factors in the economy and not as a stand-alone predictor of recession.
Credit Union Industry At-A-Glance (1Q18)
July 1, 2018
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Credit unions added 4.7 million net new members in the past 12 months, and the NCUA’s equity distribution helped push ROA to 0.90%. What else happened in the first quarter?
Say Anything: Why Prospective Employees Are Ghosting Prospective Employers
June 28, 2018
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Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
Speak For Yourself
June 18, 2018
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Five can’t-miss data points this week on CreditUnions.com.
1Q18 Data Shows More Members And Better Product Penetration
June 18, 2018
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Positive net member growth and product penetration paint a pretty picture of the credit union movement’s progress.
European Political Concerns Spark Volatility
June 6, 2018
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This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.
Farming For Autos
June 4, 2018
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New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.
Disruption And Table Jumping At Drive ’18
June 4, 2018
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Speakers at the annual CU Direct conference talk about today’s business environment and tomorrow’s recession.
More About The Member Experience
May 29, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What Is The Largest Segment Of The Credit Union Investment Portfolio?
May 28, 2018
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Take this industry performance pop quiz from Callahan & Associates to learn about trends in credit union investments.
Credit Union Industry At-A-Glance (1Q18)
Credit unions added 4.7 million net new members in the past 12 months, and the NCUA’s equity distribution helped push ROA to 0.90%. What else ...
Say Anything: Why Prospective Employees Are Ghosting Prospective Employers
Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
1Q18 Data Shows More Members And Better Product Penetration
Positive net member growth and product penetration paint a pretty picture of the credit union movement’s progress.
European Political Concerns Spark Volatility
This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact ...
Farming For Autos
New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.
Disruption And Table Jumping At Drive ’18
Speakers at the annual CU Direct conference talk about today’s business environment and tomorrow’s recession.
More About The Member Experience
Five can’t-miss data points this week on CreditUnions.com.
What Is The Largest Segment Of The Credit Union Investment Portfolio?
Take this industry performance pop quiz from Callahan & Associates to learn about trends in credit union investments.
Browse Topics
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Flat Curves And Low Rates