What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
More About The Member Experience
May 29, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What Is The Largest Segment Of The Credit Union Investment Portfolio?
May 28, 2018
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Take this industry performance pop quiz from Callahan & Associates to learn about trends in credit union investments.
1Q18 Trendwatch
May 22, 2018
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This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
Secondary Capital At U.S. Credit Unions
May 21, 2018
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Secondary capital supports lending and financial services as well as buffers against the impact of potential losses. But how much do credit unions use it?
How To Invest In Your Members
May 21, 2018
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Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.
Trends In Automated Decisioning For Consumer Lending
May 16, 2018
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Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive article.
3 Takeaways From Trendwatch 1Q 2018
May 16, 2018
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Member, market share, and revenue growth lead the way.
Is The Cost Of Funds At A Record High?
May 14, 2018
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Take this industry performance pop quiz from Callahan & Associates to learn about trends in cost of funds.
Chickens, Eggs, And CUSOs: A Recipe For Success
May 14, 2018
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Numbers show that credit unions engaged with multi-owned CUSOs outperform those who aren’t.
Regional Performance Report: Central Credit Unions
May 7, 2018
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Credit unions headquartered in the Central Region reported more loan accounts per members than those headquartered in other states. In what other areas did these cooperatives excel?
More About The Member Experience
Five can’t-miss data points this week on CreditUnions.com.
What Is The Largest Segment Of The Credit Union Investment Portfolio?
Take this industry performance pop quiz from Callahan & Associates to learn about trends in credit union investments.
1Q18 Trendwatch
This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
Secondary Capital At U.S. Credit Unions
Secondary capital supports lending and financial services as well as buffers against the impact of potential losses. But how much do credit unions use it? ...
How To Invest In Your Members
Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.
Trends In Automated Decisioning For Consumer Lending
Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive ...
Is The Cost Of Funds At A Record High?
Take this industry performance pop quiz from Callahan & Associates to learn about trends in cost of funds.
Chickens, Eggs, And CUSOs: A Recipe For Success
Numbers show that credit unions engaged with multi-owned CUSOs outperform those who aren’t.
Regional Performance Report: Central Credit Unions
Credit unions headquartered in the Central Region reported more loan accounts per members than those headquartered in other states. In what other areas did these ...
Browse Topics
Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.