What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
2017 Writer’s Choice Awards
December 25, 2017
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Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
Credit Union Leaders In 4 Earnings & Capital Metrics
December 25, 2017
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Net interest margin and provision expense both rise, leading to flat ROA.
Follow The Leaders: Autos, Mortgages, Members, And More
December 25, 2017
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Five can’t-miss data points this week on CreditUnions.com.
Markets Take A Cue From “Silent Night”
December 22, 2017
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All is calm, but is all bright?
Credit Union Leaders In 5 Productivity Metrics
December 21, 2017
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Credit unions add more than 10,000 employees.
Ahead In 2018: Interest Rates And Tech Tools Both On the Rise
December 20, 2017
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It may or may not be a bubble, but consumer debt might roil the waters for credit unions and their members. Can machines learn to help with that?
Productivity, Security, And Christmas Clubs
December 18, 2017
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Five can’t-miss data points this week on CreditUnions.com.
8 Credit Union Metrics For Productivity And Efficiency
December 18, 2017
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These ratios help credit unions deliver excellent member value while also maintaining productive and efficient operations. Operational strategy impacts productivity and efficiency metrics. It’s important for credit unions to strike the right balance for their strategy while bearing in mind national averages.
Efficiency, Non-Interest Income, And The Average Member Relationship
December 12, 2017
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Four can’t-miss data points this week on CreditUnions.com.
A Smaller Take On Non-Interest Income
December 11, 2017
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It’s taken for granted that small credit unions are more reliant on fee income. But are they really?
2017 Writer’s Choice Awards
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are ...
Credit Union Leaders In 4 Earnings & Capital Metrics
Net interest margin and provision expense both rise, leading to flat ROA.
Follow The Leaders: Autos, Mortgages, Members, And More
Five can’t-miss data points this week on CreditUnions.com.
Credit Union Leaders In 5 Productivity Metrics
Credit unions add more than 10,000 employees.
Ahead In 2018: Interest Rates And Tech Tools Both On the Rise
It may or may not be a bubble, but consumer debt might roil the waters for credit unions and their members. Can machines learn to ...
Productivity, Security, And Christmas Clubs
Five can’t-miss data points this week on CreditUnions.com.
8 Credit Union Metrics For Productivity And Efficiency
These ratios help credit unions deliver excellent member value while also maintaining productive and efficient operations. Operational strategy impacts productivity and efficiency metrics. It’s important ...
Efficiency, Non-Interest Income, And The Average Member Relationship
Four can’t-miss data points this week on CreditUnions.com.
A Smaller Take On Non-Interest Income
It's taken for granted that small credit unions are more reliant on fee income. But are they really?
Browse Topics
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Markets Take A Cue From “Silent Night”