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The Rise Of The Member Experience Analyst

At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
Features

Dort Financial Branches Out To Florida As Flagler Credit Union

The Michigan-based cooperative is finalizing its acquisition of a community bank with West Palm Beach locations.
Features

What’s In A Name: Director Of Community Homeownership Development

WSECU creates a new role to take a holistic approach toward housing affordability in Seattle.
Features

Credit Unions Are Stepping Up Aid Offerings Amid Strikes

Credit unions serving sectors impacted by work stoppages are rolling out offers to assist members facing economic hardship.
Features

What’s In A Name: Instructional Design Manager

Teamwork and technology build a better learning experience at Northwest FCU.
Features

ChatGPT Has Everyone Talking. Here’s What Some Are Saying.

Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
Blogs

Ready Or Not, The Age Of AI Is Here

Patelco Credit Union’s chief technology officer looks beyond banking to envisage a future with artificial intelligence.
Features

Making — And Measuring — A Difference In The Community

Self-Help taps multiple perspectives and systems to tell a meaningful, compelling story about its accomplishments.
Features

Mark Burgess On Leadership

Observational and listening skills honed through bird watching have helped the CEO of Credit Union 1 connect with people as well.
Features

Micro Grants. Major Support.

A microgrant program from Verity Credit Union lifts up local nonprofits and other organizations.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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