How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Physical Branch, Digital Service
November 3, 2024
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Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
Robert Cashman On Leadership
October 27, 2024
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The CEO of Metro Credit Union reflects on 41 years of service as a third-generation employee at the credit union.
Empathy Is A Credit Union’s Secret Weapon
October 27, 2024
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A mix of quality people and customizable services help members through economic uncertainty.
The Benefits Of A Centralized Analytics Department
October 21, 2024
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With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
October 21, 2024
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Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
10 Steps To Better Business Intelligence
October 21, 2024
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It takes the right people, the right tools, and the right processes to create a data-driven culture.
7 Ways To Gain A Wider Reach With A Narrow Field Of Membership
October 14, 2024
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Niche credit unions don’t let eligibility requirements hinder innovation or growth.
How Langley FCU Reduced Fraud Incidents By 25%
October 7, 2024
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Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Cross-Functional Committee. Fierce Fraud Fighting.
October 7, 2024
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A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union
October 7, 2024
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Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
Physical Branch, Digital Service
Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
Robert Cashman On Leadership
The CEO of Metro Credit Union reflects on 41 years of service as a third-generation employee at the credit union.
Empathy Is A Credit Union’s Secret Weapon
A mix of quality people and customizable services help members through economic uncertainty.
The Benefits Of A Centralized Analytics Department
With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
10 Steps To Better Business Intelligence
It takes the right people, the right tools, and the right processes to create a data-driven culture.
7 Ways To Gain A Wider Reach With A Narrow Field Of Membership
Niche credit unions don’t let eligibility requirements hinder innovation or growth.
How Langley FCU Reduced Fraud Incidents By 25%
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Cross-Functional Committee. Fierce Fraud Fighting.
A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union
Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.