How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
What’s In A Name: Vice President Of Emerging Technologies
January 4, 2021
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Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.
Truity FCU Takes A New Approach To New Hire Training
December 14, 2020
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When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
Check In To Prevent Employee Burn Out
December 14, 2020
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Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
How To Teach A Credit Union To Catch A Phish
November 30, 2020
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Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.
How Do Managers Become Leaders?
November 30, 2020
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A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
How To Manage Morale During Social Distancing
November 9, 2020
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Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.
Come For The Cookies. Stay For The Dough.
November 9, 2020
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DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
A Take On Modernizing Credit Union Governance
October 20, 2020
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Credit unions need diverse, knowledgeable, representative boards that are able to act inclusively, collaboratively, and with strategic vision.
The 6-Week Branch Transformation
October 19, 2020
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A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
What’s In A Name: AVP Of Optimization
October 19, 2020
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Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
What’s In A Name: Vice President Of Emerging Technologies
Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.
Truity FCU Takes A New Approach To New Hire Training
When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
Check In To Prevent Employee Burn Out
Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
How To Teach A Credit Union To Catch A Phish
Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.
How Do Managers Become Leaders?
A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
How To Manage Morale During Social Distancing
Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.
Come For The Cookies. Stay For The Dough.
DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
The 6-Week Branch Transformation
A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
What’s In A Name: AVP Of Optimization
Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
A Take On Modernizing Credit Union Governance