How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Tailoring Value To A High-Tech Community
February 10, 2020
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KeyPoint taps member talents to hone its products.
What’s In A Name: Community Inclusion Manager
February 10, 2020
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At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
Best Of January 2020
February 4, 2020
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Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Don’t Trust The Process. Rip It Apart.
January 28, 2020
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Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
6 Ways To Manage Multiple Corporate Offices
January 27, 2020
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Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.
Mind The Gap: How To Fill The Shortfall Between Paid Time Off And Short-Term Disability
January 20, 2020
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An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.
What’s In A Name: Ethical Hacking Manager
January 13, 2020
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Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
How Listerhill’s High-Performing Teams Hit High Marks
January 13, 2020
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The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
Closing The Purpose Gap
January 8, 2020
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Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.
A Talent Imperative Facing Credit Unions
January 8, 2020
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A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Tailoring Value To A High-Tech Community
KeyPoint taps member talents to hone its products.
What’s In A Name: Community Inclusion Manager
At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
Best Of January 2020
Welcome to the 2020s. Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Don’t Trust The Process. Rip It Apart.
Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.
6 Ways To Manage Multiple Corporate Offices
Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.
Mind The Gap: How To Fill The Shortfall Between Paid Time Off And Short-Term Disability
An extended illness bank at the Las Vegas credit union provides weeks of full-time pay for employees in need.
What’s In A Name: Ethical Hacking Manager
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
How Listerhill’s High-Performing Teams Hit High Marks
The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
A Talent Imperative Facing Credit Unions
A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Browse Topics
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?
Closing The Purpose Gap