How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
What’s In A Name: Dream Manager
December 17, 2018
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Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
Trailhead Uses Swagger And Swag To Onboard New Hires
October 30, 2018
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The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.
Bob McKay On Leadership
October 29, 2018
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The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.
What’s In A Name: Diversity And Inclusion Officer
October 29, 2018
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Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
Jane Dobbs On Leadership
October 22, 2018
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The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.
Macro-Economic And Industry Trends (2Q18)
October 16, 2018
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What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.
How To Embed Analytical Minds Across An Organization
October 4, 2018
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Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is based on the needs and request of the business units. Wings Financial Credit Union ($4.7B, Apple Valley, MN) reformed its business intelligence and analytics team two years ago with the
What’s In A Name: Vice President Of Loyalty And Employee Development
October 1, 2018
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Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Consumer Sentiments And Employee Insights (2Q 2018)
October 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
What Does A Culture & Values Officer Do?
September 17, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Dream Manager
Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.
Trailhead Uses Swagger And Swag To Onboard New Hires
The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.
Bob McKay On Leadership
The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.
What’s In A Name: Diversity And Inclusion Officer
Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.
Jane Dobbs On Leadership
The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.
Macro-Economic And Industry Trends (2Q18)
What credit unions need to know about members, lending, asset quality, share balances, and more at second quarter 2018.
How To Embed Analytical Minds Across An Organization
Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is ...
What’s In A Name: Vice President Of Loyalty And Employee Development
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Consumer Sentiments And Employee Insights (2Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
What Does A Culture & Values Officer Do?
Five can’t-miss data points this week on CreditUnions.com.
Browse Topics
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?