How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Better Hires: A Glassdoor Strategy In California
August 2, 2018
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Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.
Happier Hours For Happier Members
July 26, 2018
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New technology at Pioneer FCU offers two ways members can bank on their own time.
Does Your Credit Union Have A Horticulturalist?
July 23, 2018
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Growing a productive company culture requires different care for “annuals” and “perennials.”
How To Build A BI Team That Drives Results
July 23, 2018
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Top-Level Takeaways MSUFCU began its business intelligence unit in 2014, and now has four specialists with their own focus areas. The team is providing targeted lists for outreach efforts such as e-statement adoption and credit card marketing campaigns. Predictive analytics and advanced techniques for identifying potential market opportunities are in development. Acting on member data
Employee Roundtables At Orange County’s Encourage Learning And Accountability
July 18, 2018
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The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
The Industry At-A-Glance, A New Branch Concept, What’s In A Name
July 16, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Strategic Analytics And Member Insights Manager
July 16, 2018
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Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
Macro-Economic And Industry Trends (1Q18)
July 12, 2018
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What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2018.
Dave Larson On Leadership
July 1, 2018
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The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
Consumer Sentiments And Employee Insights (1Q 2018)
July 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
Better Hires: A Glassdoor Strategy In California
Patelco Credit Union shares how it uses Glassdoor reviews and ratings to shore up the organization’s HR efforts.
Happier Hours For Happier Members
New technology at Pioneer FCU offers two ways members can bank on their own time.
How To Build A BI Team That Drives Results
Top-Level Takeaways MSUFCU began its business intelligence unit in 2014, and now has four specialists with their own focus areas. The team is providing targeted ...
Employee Roundtables At Orange County’s Encourage Learning And Accountability
The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
The Industry At-A-Glance, A New Branch Concept, What’s In A Name
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Strategic Analytics And Member Insights Manager
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
Macro-Economic And Industry Trends (1Q18)
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2018.
Dave Larson On Leadership
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s ...
Consumer Sentiments And Employee Insights (1Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
Browse Topics
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?
Does Your Credit Union Have A Horticulturalist?