How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Emily Hollis On Leadership
June 18, 2018
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The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.
Best Of May 2018
June 4, 2018
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Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
More About The Member Experience
May 29, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: SEO And Digital Marketing Strategist
May 28, 2018
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Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
Ag Lending, Sin City Saving, And More
May 21, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Of Staff
May 21, 2018
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John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
New Job Titles Reflect Important Aspirations
May 21, 2018
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Credit union title changes demonstrate the movement’s stance on member service.
Speak Credit Union, Re-Imagine HR, And More
May 14, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Emerging Channels Innovation Architect
May 14, 2018
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Adele Glenn holds together the present while building for the future at Credit Human FCU.
A Re-Imagining Of HR
May 14, 2018
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A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
Emily Hollis On Leadership
The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.
Best Of May 2018
Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
More About The Member Experience
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: SEO And Digital Marketing Strategist
Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.
Ag Lending, Sin City Saving, And More
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Of Staff
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
Speak Credit Union, Re-Imagine HR, And More
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Emerging Channels Innovation Architect
Adele Glenn holds together the present while building for the future at Credit Human FCU.
A Re-Imagining Of HR
A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.
New Job Titles Reflect Important Aspirations