How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Toss The Incentives, Keep The Performance
July 5, 2017
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Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.
High School Naming Rights And Building Remote Teams
July 3, 2017
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Four can’t-miss data points featured this week on CreditUnions.com.
19 Credit Union Leaders. 1 Vision For Member Service.
July 3, 2017
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Jeanne D’Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.
3 Ways To Build A Remote Workforce
July 3, 2017
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Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.
Consumer Sentiments And Employee Insights (1Q 2017)
July 1, 2017
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Real comments from online review sites to inform strategies, policies, and practices.
The Service Shift Behind Credit Union Employment Growth
June 19, 2017
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Credit unions add technology and jobs amid the move to universal tellers, ITMs, and the new branch design.
Employment Growth And Innovative Hiring Strategies
June 19, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
How Virginia Credit Union Is Growing Innovative People And Products
June 19, 2017
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Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.
3 Tips To Build A Winning Team
June 15, 2017
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Professional sports team offer insight into how to support this critical element of success.
Will Work For Housing … Travel … Pay …
June 15, 2017
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How the unspoken requirement of the internship impacts my life and my generation and how it should impact credit unions.
Toss The Incentives, Keep The Performance
Power Financial ditched its employee incentive program in 2015 to improve the lives of its employees and members.
High School Naming Rights And Building Remote Teams
Four can't-miss data points featured this week on CreditUnions.com.
19 Credit Union Leaders. 1 Vision For Member Service.
Jeanne D'Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.
3 Ways To Build A Remote Workforce
Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.
Consumer Sentiments And Employee Insights (1Q 2017)
Real comments from online review sites to inform strategies, policies, and practices.
The Service Shift Behind Credit Union Employment Growth
Credit unions add technology and jobs amid the move to universal tellers, ITMs, and the new branch design.
Employment Growth And Innovative Hiring Strategies
Five can't-miss data points featured this week on CreditUnions.com.
How Virginia Credit Union Is Growing Innovative People And Products
Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.
Will Work For Housing … Travel … Pay …
How the unspoken requirement of the internship impacts my life and my generation and how it should impact credit unions.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?
3 Tips To Build A Winning Team