Impact/Purpose

Our Purpose page is your central resource to explore strategies that elevate products and services from run-of-the-mill commodities to powerful tools that support members and communities and set credit unions apart from competitors.

Top Impact/Purpose Articles

How CDFI Can Help Credit Unions Weather This Storm

In these unprecedented times, credit unions are stepping up to the challenge by lending to their members (often low to moderate income workers). This increased lending is valuable and necessary, but it also generates risk and a need for increased loan loss reserves.

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How CDFI Can Help Credit Unions Weather This Storm

In these unprecedented times, credit unions are stepping up to the challenge by lending to their members (often low to moderate income workers). This increased ...
Industry Insights

Suffering Members Need More Than Help. They Need To Know You Care.

Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of ...
Callahan Collections

A “New Normal” Requires A New Lens

Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.
Callahan Collections

Social Media Specialists Share Strategies And Principles

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
Purpose In Action

Financial Wellness In Kentucky During The Coronavirus Crisis

Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.

Business As Unusual: How Credit Unions And Members Are Responding To The COVID-19 Pandemic

Join Member Loyalty Group and others to learn about the feedback members are providing during this unprecedented time, and how that feedback is shifting as ...
Features

Great Lakes Credit Union Forges Into The Forefront Of Foreclosure Counseling

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.
Credit Union Industry Commentary

An Open Letter To Credit Union Leaders & Directors

Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.
Features

COVID-19 Checkup Calls: Nymeo Reaches Out By Phone

The suburban Maryland credit union is calling members to offer assurance and advice.
Purpose In Action

Purpose In Action: Finding Inspiration Together

By sharing the stories of credit unions’ work and impact, we hope to ignite a passion for doing more.

Calling All CFOs

Unlock insights during Financial Performance Week on CreditUnions.com — data, analysis, and strategies to help credit union leaders interpret trends, manage balance sheets, and drive smarter growth.

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Membership And Annual Member Growth, 06.30.25

Member Momentum Is At A Crossroads

Member growth at U.S. credit unions is slowing, and credit unions are working to reignite growth, deepen engagement, and increase competitiveness amid shifting preferences and economic headwinds.

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