Impact/Purpose

Our Purpose page is your central resource to explore strategies that elevate products and services from run-of-the-mill commodities to powerful tools that support members and communities and set credit unions apart from competitors.

Top Impact/Purpose Articles

Would You Like a Loan with that?

Outbound calling allows a credit union to personalize the point of contact and can be successful at getting members to increase their relationship with the credit union.

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Features

Supplier Diversity

Veridian encourages diversity not only through its membership, but also through its choices of suppliers.
Features

Financial Education as a Credit Union Differentiator: Interview with A+ FCU

Each credit union's education program is exclusive and should be tailored to fit the unique needs of the membership, community, values and goals. Here is ...
Features

‘Learning a New Language’: Combining Credit Union Cultures in a Merger

Combining cultures can be the sticking point for many merger talks. United Federal used strategic leadership and guidance to blend two organizations into a cohesive ...
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Watch and Learn How One CU is Putting the Control in the Hands of the Member

Diana Dykstra, CEO of San Francisco Fire Credit Union ($423m, San Francisco, CA) describes their 2007 strategy for demonstrating the credit ...
Features

Would You Like a Loan with that?

Outbound calling allows a credit union to personalize the point of contact and can be successful at getting members to increase their relationship with the ...
Features

Give Credit Where Credit Is Due

Hear the story of how Wauna Credit Union motivated a member to improve his credit.
Features

As Consumers Rebel, Credit Unions Can Benefit

Negative headlines about financial institutions are commonplace in our current national climate, but one issue in particular has risen above the din in the last ...
Features

There’s Nothing Punitive About A Bottom Line Built On Value And Service

Credit unions must continue to build diversified income streams that strike a balance between profit and purpose.
Credit Union Industry Commentary

It Takes A Village To Sustain A Village

The best of the best? What’s that mean? Serving everyone is the ultimate sustainable model for capitalism and for credit unions, the original crowdfunders.
Industry Insights

CECL Challenges And Opportunities

The new accounting standard from FASB presents challenges and opportunities to credit unions and CUSOs.

Calling All CFOs

Unlock insights during Financial Performance Week on CreditUnions.com — data, analysis, and strategies to help credit union leaders interpret trends, manage balance sheets, and drive smarter growth.

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Membership And Annual Member Growth, 06.30.25

Member Momentum Is At A Crossroads

Member growth at U.S. credit unions is slowing, and credit unions are working to reignite growth, deepen engagement, and increase competitiveness amid shifting preferences and economic headwinds.

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