Affordable Housing Isn’t About Business. It’s About People.
NOLA Firemen’s FCU helps members qualify for a mortgage in a state where poverty is high and insurance premiums are keeping many would-be borrowers out
Lending
Our Lending page is the spot for credit union strategies on product development, operations, and pricing.
Top Lending Articles
Midwestern Credit Unions Break New Ground With Auto Loans
Blaze, Consumers, and Interra credit unions pioneer a new path to liquidity under the guidance of Alloya Corporate.
7 Smart Loans For Life’s Big Moments
From funerals to education to gender-affirming care and beyond, credit unions are punching up the personal loan.
Credit Card Balances Expand Through 2018
May 20, 2019
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Delinquency in this portfolio remains the highest for any major credit union loan product.
Real Estate Asset Quality Improves Year-Over-Year
May 20, 2019
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First mortgages added $36.3 billion to the total loan portfolio in 2018.
Battle Of The Amazon Marketplaces
May 16, 2019
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Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement metrics?
How A New Member Experience Revived An Old Online Application
May 13, 2019
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MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
5 Ways To Say ‘No’ And Still Provide A Superior Member Experience
May 7, 2019
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Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
Meet The Member Experience Finalists For The 2019 Innovation Series
May 3, 2019
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These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
Loan Originations Hit A Record High
April 30, 2019
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Annual credit union loan growth was slower in 2018 than in 2017, but there is still evidence that loan demand remains robust.
2019 Economic Outlook
April 29, 2019
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Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and national economic conditions.
Balance Sheet Basics, Social Media Command, And A New Vision
April 22, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Cornhusker Cooperatives Report Strong Year For 2018
April 15, 2019
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Nebraska’s 60 credit unions turned out a year of positive performance among all major metrics.
Credit Card Balances Expand Through 2018
Delinquency in this portfolio remains the highest for any major credit union loan product.
Real Estate Asset Quality Improves Year-Over-Year
First mortgages added $36.3 billion to the total loan portfolio in 2018.
Battle Of The Amazon Marketplaces
Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement ...
How A New Member Experience Revived An Old Online Application
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
5 Ways To Say ‘No’ And Still Provide A Superior Member Experience
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get ...
Meet The Member Experience Finalists For The 2019 Innovation Series
These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.
Loan Originations Hit A Record High
Annual credit union loan growth was slower in 2018 than in 2017, but there is still evidence that loan demand remains robust.
2019 Economic Outlook
Callahan’s annual Executive Outlook Survey gathers insight on what’s top of mind for credit union leaders across the country as they navigate changing local and ...
Balance Sheet Basics, Social Media Command, And A New Vision
Five can't-miss data points this week on CreditUnions.com.
Cornhusker Cooperatives Report Strong Year For 2018
Nebraska’s 60 credit unions turned out a year of positive performance among all major metrics.
Browse Topics
The Merchant Services Advantage For Credit Unions
Callahan & Associates
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee And A Smile? Not Good Enough.
Aaron Passman
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
6 Takes On Today’s Member Experience: Andre Vygnansk
Marc Rapport
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
6 Takes On Today’s Member Experience: Stacy Armijo
Marc Rapport
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
6 Takes On Today’s Member Experience: Inna Sprague
Marc Rapport
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Closing The “Confidence Gap:” Using Segmentation To Deepen Member Loyalty
Callahan & Associates
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
6 Takes On Today’s Member Experience: Kim Riley
Marc Rapport
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
When Everyone Owns The Member Experience, No One Does
Marc Rapport
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
6 Takes On Today’s Member Experience
Marc Rapport
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.