Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
Credit unions must strike the right balance between the risks they take and the rewards they seek.
Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state strengthened as credit unions reported growth in both average share and loan balances.
Credit unions across the country spread cheer on social media.
From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who’s tops in your state?
The average member relationship surpassed $18,000 for credit unions in the New England states. In what other areas do these cooperatives excel?
There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.
University Credit Union in Orono, ME, creates new positions and titles to streamline its lending environment.
Six credit unions offer their insights on what’s new in MX and what’s on the horizon for 2025 and beyond.
Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
Understanding what constitutes a banking desert can help credit unions determine branching and outreach strategies for underserved communities.
The credit union jettisoned an outsourcing arrangement and hired more than 20 call center employees to unify retail and direct banking under a single member experience.
Service, innovation, and data don’t just enhance the member experience — they ensure relevancy and success in the future.
Filene Fellow Dr. Lamont Black explores AI’s transformative role in the credit union of the future.
How the country’s economic gains on paper fail to capture the financial strain millions of Americans face in their checkbook.
When properly used, cross-sell features in the account opening process can strengthen banking interactions.
Take this short quiz to test your knowledge of Americans’ economic opinions, habits, and more.
The CEO of Metro Credit Union reflects on 41 years of service as a third-generation employee at the credit union.