Pennsylvania

Organizational Structures And Today’s Credit Union: A View From The Top

There’s no question the C-suite is growing. In recent years, specialized roles such a chief risk officer, chief experience officer, chief digital officer, chief strategy officer, chief growth officer, and more have joined the ranks of CEO, COO, and CFO. At a high level, organizational charts at today’s credit union reflect the key responsibilities of

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Features

Charting The Course For Member-Centric Excellence: PSECU’s Organizational Evolution

With a designated chief member experience officer and specialized roles for the member journey and product experience, PSECU is reshaping how it orchestrates member interactions.
Blogs

Best Of 2023: Supporting Member Financial Wellbeing

As Callahan looks back on the year behind, inspiration emerges for the year ahead.
Features

PSECU Moves MX Up The Org Chart

With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
Features

Member Segmentation Paves The Way To Personalization

PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
Partner Perspectives

Cooperative Technology Solutions CUSO formed to acquire CU-Interface and its mpowered system

Credit Unions join to purchase their core data processor.
Features

How Credit Unions Are Coping With Surging Mortgage Rates (Part 1)

Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.
Features

Are We In A Housing Bubble? 5 Credit Union Leaders Weigh In

Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
Features

Navigating The Great Resignation: Tips From Turnover In The Senior Ranks

Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, ...
Features

Organizational Structures And Today’s Credit Union: A View From The Top

There’s no question the C-suite is growing. In recent years, specialized roles such a chief risk officer, chief experience officer, chief digital officer, chief strategy ...
Features

How To Use Culture And Perks To Achieve Hiring Happiness

Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, ...

Organizational Structures And Today’s Credit Union: A View From The Top

There’s no question the C-suite is growing. In recent years, specialized roles such a chief risk officer, chief experience officer, chief digital officer, chief strategy officer, chief growth officer, and more have joined the ranks of CEO, COO, and CFO. At a high level, organizational charts at today’s credit union reflect the key responsibilities of

Read More »
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