Pennsylvania

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What’s In A Name: Chief Branding Officer

Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
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How Do Credit Unions Cope With Staffing Difficulties?

Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
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How Direct Lending Drives The Auto Portfolio At 2 Small Credit Unions

When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.
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A Balanced Scorecard A Decade In The Making

One of Pennsylvania’s largest credit unions ties organizational performance to financial incentive while keeping members’ needs top of mind.
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The Secret Behind SEG Success At Franklin Mint FCU

The Pennsylvania cooperative dishes on the best practices it has discovered for adding employee groups that also make the CU its PFI.
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Financial Wellness Takes A Creative Turn In Philadelphia

Philadelphia FCU offers cash prizes and counseling sessions for winners of a campaign targeted to reach recipients of social services.
Callahan Collections

Lessons Learned From A Challenging Year (Part 3)

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
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Online Scheduling Tools: 3 Stories Of Deployment And Adoption

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
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A Strategy To Combat COVID-19 In 5 Weeks Or Less

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an ...
Callahan Collections

Viral Catastrophe. Digital Response.

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what ...
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