An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.
The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.
In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.
Making the most of business intelligence involves building bridges between departments byte by byte.
Making the most of business intelligence involves building bridges between departments byte by byte.
The Minnesota cooperative leaned on insight from industry peers to create a path for building employees’ skills and knowledge.
As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.
How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.
The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.
At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
The future of leadership starts now. This week, CreditUnions.com is diving into the strategies shaping tomorrow’s talent: from a bold overhaul of succession planning to how credit unions are tackling the AI skills gap.
Assessing skills gaps among leaders and providing time to complete training are major hurdles today, but strong leadership development strategies are essential in building a future-ready credit union.
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Fair, transparent succession helps credit unions strengthen board effectiveness, align leadership with strategy, and safeguard member value.
The California cooperative moves beyond the 9-box to identify skills, gaps, and opportunities to prepare leaders for what’s next.
The right tools and consistent approach make succession planning simpler for credit union leaders and board members.
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.