Every Member Has A Story. Here’s How To Use Them.
Lessons from five credit unions on using member impact stories to inspire staff and boards, educate members, and add some pizzazz to social media accounts.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
PSECU Moves MX Up The Org Chart
With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
A Different Kind Of ‘Mobile’ Banking
Peoples Advantage’s branch on wheels brings financial services to members who live in regions too rural to sustain a full-service branch.
How Wright-Patt Credit Union Generates Innovation From Within
September 25, 2023
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The Ohio cooperative shares key learnings from its first Partner Innovation Challenge.
Thinking through Fintech Partnerships: Why You Should Prioritize Account
September 18, 2023
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Watch this webinar to see how Y-12 FCU approached fintech partnership selection and while discovering strategies on how to redefine member engagement for maximum success.
ChatGPT Has Everyone Talking. Here’s What Some Are Saying.
September 18, 2023
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Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
The Proof Is In The Real-Time Access To Data: Making Personalized And Consistent Member Experiences A Reality
September 11, 2023
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Personalization in banking is more than just customized offerings and campaigns — it’s also the ability to enable flexibility and consistency in the user journey.
Outsourcing Your ATM Management Can Save You Time And Money
August 29, 2023
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ATMs cost hundreds of staff hours and thousands of dollars every year to operate.
Prioritize Member-Centric, Revenue-Generating Digital Transformation
August 21, 2023
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Now more than ever, credit unions must prioritize digital innovation and delivery if they intend to remain a competitive community financial institution.
Alliant Credit Union: how delivering member-first products supercharged deposit growth
August 17, 2023
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Watch this webinar to see how Alliant Credit Union approaches digital deposit onboarding with the member experience in mind and the value of leveraging omnichannel deposit technology across an institution.
Provide The Best Member Experience In-Branch And Online
August 14, 2023
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Through the force multiplier effect, credit unions can increase the effectiveness of individual branches as well as branch networks.
Humanizing The Digital Member Experience
August 3, 2023
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Watch this webinar to learn how Listerhill Credit Union maintained great member experiences across all interactions, including digital service and even automated self-service options.
Inside MSUFCU’s Approach To Innovation
July 13, 2023
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From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
How Wright-Patt Credit Union Generates Innovation From Within
The Ohio cooperative shares key learnings from its first Partner Innovation Challenge.
Thinking through Fintech Partnerships: Why You Should Prioritize Account
Watch this webinar to see how Y-12 FCU approached fintech partnership selection and while discovering strategies on how to redefine member engagement for maximum success.
ChatGPT Has Everyone Talking. Here’s What Some Are Saying.
Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
The Proof Is In The Real-Time Access To Data: Making Personalized And Consistent Member Experiences A Reality
Personalization in banking is more than just customized offerings and campaigns — it’s also the ability to enable flexibility and consistency in the user journey.
Outsourcing Your ATM Management Can Save You Time And Money
ATMs cost hundreds of staff hours and thousands of dollars every year to operate.
Prioritize Member-Centric, Revenue-Generating Digital Transformation
Now more than ever, credit unions must prioritize digital innovation and delivery if they intend to remain a competitive community financial institution.
Alliant Credit Union: how delivering member-first products supercharged deposit growth
Watch this webinar to see how Alliant Credit Union approaches digital deposit onboarding with the member experience in mind and the value of leveraging omnichannel ...
Provide The Best Member Experience In-Branch And Online
Through the force multiplier effect, credit unions can increase the effectiveness of individual branches as well as branch networks.
Humanizing The Digital Member Experience
Watch this webinar to learn how Listerhill Credit Union maintained great member experiences across all interactions, including digital service and even automated self-service options.
Inside MSUFCU’s Approach To Innovation
From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
Browse Topics
Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 1)
Marc Rapport
Bad actors don’t rest. Credit unions are beefing up cybersecurity with smarter tools, stronger teams, and sharper defenses.
Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 2)
Marc Rapport
Cyber threats never stop. Credit unions share how collaboration, AI, and smarter strategies protect members and institutions.
What’s Scarier Than Ghosts And Goblins?
Aaron Passman
October is Cybersecurity Awareness Month, and CreditUnions.com has the lowdown on assessment tools, AI strategies, the role of collaboration in fighting fraud, and more.
Fighting Fraud Through The Power Of Collaboration
Aaron Passman
A quartet of Northeastern Pennsylvania credit unions came together to share strategies and best practices for combatting check fraud, account takeover, and more.
QUIZ: Are You Smarter Than A Scammer?
Savana Morie
From check fraud to suspicious logins, see how well you can sniff out red flags before they cost members money.
Navigating Loan Servicing Compliance: A Smarter Path For Credit Unions
Callahan & Associates
Credit unions can simplify compliance, reduce risk, and enhance member trust by rethinking loan servicing with outsourced solutions designed to keep pace with evolving regulations.
Eliminate Console Chaos: Smarter Check Fraud Mitigation For Credit Unions
Callahan & Associates
Centralized fraud prevention helps credit unions fight evolving check fraud while streamlining operations and safeguarding members.
Fighting Fraud Requires Smarter Cybersecurity
Marc Rapport
In a post-CAT era, many credit unions are using the tool’s sunsetting as a catalyst to upgrade their cybersecurity posture.
Government Shutdown? Credit Unions Know The Drill.
Aaron Passman
With three full government shutdowns and repeated trips to the precipice in the past 25 years, credit unions have had plenty of opportunity to refine how they approach helping members during work stoppages.
Is Revenge Savings A Fad? Or A Financial Shift?
Andrew Lepczyk
After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.