3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
The Uber For Banking
June 10, 2015
No Comments
Discussions on the future of mobile banking and more millennial research Wednesday at the Emerge Forum.
How Altra Credit Union Targets Younger Members Through Mobile
June 8, 2015
No Comments
An aggressive mix of targeting and technology has helped the Wisconsin-based credit union decrease its average age and expand member usage.
Understanding The Value Of Early Adopters
May 28, 2015
No Comments
Members who more readily accept new self-service options are a market segment worth cultivating.
Smart Branch, Balanced Branch, Adopted Branch
May 26, 2015
No Comments
This week, CreditUnions.com covers three branching strategies from New York, South Carolina, and Georgia.
A Strategy To Build A Balanced Branching Diet
May 25, 2015
No Comments
Sharonview FCU is embracing an “and” — not an “or” — approach to physical branching and virtual channels.
Is A Smart Office Right For Your Branch?
May 22, 2015
No Comments
Northern Credit Union’s video-enabled smart offices increase efficiency, cut costs, and improve member service.
Trade Brick-And-Mortar For Brick And Better
May 13, 2015
No Comments
New technology combines the relationship-building benefits of the branch with the barrier-busting reach of remote capabilities.
It’s Better To Be Real Than Perfect
May 5, 2015
No Comments
Presenters at the Financial Brand Forum explain why sharing shortfalls is just as important as touting strengths.
The State Of Retail In 2020
April 30, 2015
No Comments
In five years, Americans will shop differently. How will this shift affect credit unions?
Test Your Boundaries Without Losing Your Bearings
April 27, 2015
No Comments
In a sky full of glittering opportunities, maintaining the industry’s guiding principles becomes more crucial, not less.
The Uber For Banking
Discussions on the future of mobile banking and more millennial research Wednesday at the Emerge Forum.
How Altra Credit Union Targets Younger Members Through Mobile
An aggressive mix of targeting and technology has helped the Wisconsin-based credit union decrease its average age and expand member usage.
Understanding The Value Of Early Adopters
Members who more readily accept new self-service options are a market segment worth cultivating.
Smart Branch, Balanced Branch, Adopted Branch
This week, CreditUnions.com covers three branching strategies from New York, South Carolina, and Georgia.
A Strategy To Build A Balanced Branching Diet
Sharonview FCU is embracing an “and” — not an “or” — approach to physical branching and virtual channels.
Is A Smart Office Right For Your Branch?
Northern Credit Union’s video-enabled smart offices increase efficiency, cut costs, and improve member service.
Trade Brick-And-Mortar For Brick And Better
New technology combines the relationship-building benefits of the branch with the barrier-busting reach of remote capabilities.
It’s Better To Be Real Than Perfect
Presenters at the Financial Brand Forum explain why sharing shortfalls is just as important as touting strengths.
The State Of Retail In 2020
In five years, Americans will shop differently. How will this shift affect credit unions?
Test Your Boundaries Without Losing Your Bearings
In a sky full of glittering opportunities, maintaining the industry’s guiding principles becomes more crucial, not less.
Browse Topics
The Merchant Services Advantage For Credit Unions
Callahan & Associates
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee And A Smile? Not Good Enough.
Aaron Passman
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
6 Takes On Today’s Member Experience: Andre Vygnansk
Marc Rapport
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
6 Takes On Today’s Member Experience: Stacy Armijo
Marc Rapport
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
6 Takes On Today’s Member Experience: Inna Sprague
Marc Rapport
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Closing The “Confidence Gap:” Using Segmentation To Deepen Member Loyalty
Callahan & Associates
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
6 Takes On Today’s Member Experience: Kim Riley
Marc Rapport
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
When Everyone Owns The Member Experience, No One Does
Marc Rapport
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
6 Takes On Today’s Member Experience
Marc Rapport
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.