3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High-Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
The Member Experience Questions
May 6, 2019
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Five can’t-miss data points this week on CreditUnions.com.
The Benefits Of Voice Biometrics
April 26, 2019
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Virginia Credit Union’s voice identification deters fraud and boosts call efficiency.
Take Command Of Your Online Brand
April 22, 2019
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First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
CUneXus Draws Accolades For Always-On Lending
April 12, 2019
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The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
The Road Ahead
April 12, 2019
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Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
Best Of March 2019
April 1, 2019
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Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Truity Takes The Pain Out Of Pre-Approvals
March 29, 2019
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An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
6 Ways To Reduce Friction In The Member Experience
March 29, 2019
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Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
Next-Level Member Experience. Right Here. Right Now.
March 29, 2019
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Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
How To Reduce Friction In The Member Experience (And Why It Matters)
March 28, 2019
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Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
The Member Experience Questions
Five can't-miss data points this week on CreditUnions.com.
The Benefits Of Voice Biometrics
Virginia Credit Union's voice identification deters fraud and boosts call efficiency.
Take Command Of Your Online Brand
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
CUneXus Draws Accolades For Always-On Lending
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
The Road Ahead
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
Best Of March 2019
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Truity Takes The Pain Out Of Pre-Approvals
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
6 Ways To Reduce Friction In The Member Experience
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
Next-Level Member Experience. Right Here. Right Now.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
How To Reduce Friction In The Member Experience (And Why It Matters)
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Browse Topics
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.
Markets Flip From Pricing Cuts To 50% Chance Of Hikes
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Keep The Mortgage. Ditch The Fees.
Savana Morie
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Home Is Where The Heart (And More) Is
Aaron Passman
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
3 Ways To Market For HELOC Success
Aaron Passman
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Small House, Big Opportunity: 2 Takes On Manufactured Home Loans
Aaron Passman
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
Mortgage Lending Is Back, But It Looks Different
Tony Waltrich
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.