3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High-Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
Biometric Authentication And Tech In Credit Unions
March 27, 2017
No Comments
Five can’t-miss data points featured this week on CreditUnions.com.
Biometrics Bests Old School When It Comes To Mobile Banking Security
March 27, 2017
No Comments
Multi-factor authentication might one day skip the user name-password option.
Technology Offerings At Credit Unions
March 27, 2017
No Comments
What electronic services do credit unions offer?
Smile For Selfie Pay
March 24, 2017
No Comments
First Tech goes first in facial authentication pilot with MasterCard.
The Eyes Have It At Arizona Federal Credit Union
March 24, 2017
No Comments
Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.
Did Mobile Wallets Kill The Credit Card? Um, No.
March 22, 2017
No Comments
What the results of a March 2017 study tell us about the four major mobile wallet players.
Key Advice For A Turnaround, Mobile Incentives, And Member Value
March 20, 2017
No Comments
Five can’t-miss data points featured this week on CreditUnions.com.
A $10 Incentive To Move Members To Mobile
March 20, 2017
No Comments
How a check deposit strategy helps Cornerstone Community increase mobile penetration and RDC usage.
Fourth Quarter Data Uncovers Organic Growth In Montana
February 28, 2017
No Comments
After Bitterroot Community FCU in Montana opened a new branch, it posted a 21.2% increase in new members.
How To Build Millennial Loyalty
February 13, 2017
No Comments
We aren’t known for our tight relationships with financial services providers, but credit unions can set their business apart from the competition.
Biometric Authentication And Tech In Credit Unions
Five can't-miss data points featured this week on CreditUnions.com.
Biometrics Bests Old School When It Comes To Mobile Banking Security
Multi-factor authentication might one day skip the user name-password option.
Technology Offerings At Credit Unions
What electronic services do credit unions offer?
The Eyes Have It At Arizona Federal Credit Union
Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.
Did Mobile Wallets Kill The Credit Card? Um, No.
What the results of a March 2017 study tell us about the four major mobile wallet players.
Key Advice For A Turnaround, Mobile Incentives, And Member Value
Five can't-miss data points featured this week on CreditUnions.com.
A $10 Incentive To Move Members To Mobile
How a check deposit strategy helps Cornerstone Community increase mobile penetration and RDC usage.
Fourth Quarter Data Uncovers Organic Growth In Montana
After Bitterroot Community FCU in Montana opened a new branch, it posted a 21.2% increase in new members.
How To Build Millennial Loyalty
We aren’t known for our tight relationships with financial services providers, but credit unions can set their business apart from the competition.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?