Return Of The Member (ROM)

The Measurement Trap

Is it time to rethink how and what we measure, especially in the credit union world where “high performance” has a different meaning than in for-profit financial institutions?

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Features

The Role Of Member Value In Credit Union Success

When Sharonview FCU sets its annual goals, it includes a member benefit component.
Industry Insights

Key Advice For A Turnaround, Mobile Incentives, And Member Value

Five can't-miss data points featured this week on CreditUnions.com.
Features

How A Public Safety Credit Union Tops The Charts In Member Value

When it comes to providing for members, Boston Firefighters Credit Union looks beyond the traditional safety and soundness issues covered by CAMEL scores and regulator ...
Features

Patelco Boosts Member Service And Cash Availability With A Homegrown Check Hold System

The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.
Callahan News

10 Credit Unions That Topped The Charts In Member Value In 1Q 2017

Callahan spotlights credit unions of all sizes that return the most value to members.
Callahan News

These 10 Credit Unions Top The Charts In Member Value

In honor of International Credit Union Day, Callahan spotlights credit unions of all sizes that return the most value to members.
Industry Insights

Return Of The Member (4Q 2015)

Which credit unions topped the charts in returning value to members?
Features

First Quarter 2008 Return Of The Member Scores

Credit unions exist to serve members, and the Return of the Member (ROM) scoring system is designed to measure how well credit unions live up ...
Commentary

To Serve And Prosper

Credit unions need to value service as much as profitability and be able to show it.
Commentary

The Measurement Trap

Is it time to rethink how and what we measure, especially in the credit union world where “high performance” has a different meaning than in ...

The Measurement Trap

Is it time to rethink how and what we measure, especially in the credit union world where “high performance” has a different meaning than in for-profit financial institutions?

Read More »
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