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Exit Interview: Tom Berquist, BECU

BECU’s longtime chief marketer helped build the cooperative’s considerable legacy as an industry leader.
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Better Core, Better Future

After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
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Chad Carrington On Leadership

Golden 1’s CIO is guiding a staff that has largely gone physically remote but is still very much connected.
Features

The Evolution Of Leadership Development At Together Credit Union

A comprehensive program at the Missouri cooperative helps those outside its walls become better leaders, too.
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CEO Onboarding: Jenny Vipperman, ORNL FCU

The first-time CEO leans on her experience, her network, and, last but hardly least, her talented staff to chart the future for the East Tennessee ...
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PSECU Moves MX Up The Org Chart

With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
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Patelco Builds Financial Wellness One Member At A Time

Certified staff members provide personalized guidance and coaching at the California cooperative.
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The Rise Of The Member Experience Analyst

At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
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Dort Financial Branches Out To Florida As Flagler Credit Union

The Michigan-based cooperative is finalizing its acquisition of a community bank with West Palm Beach locations.
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A Safe Place For Members With Dementia

A new designation is helping Landings Credit Union better serve a population projected to grow in coming years.
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