Aligning Recruitment Efforts With Boardroom Value
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Strategy
Your resource for the credit union industry’s best practices when working with boards and volunteers, regulators, strategy, member value, and CUSOs.
Top Strategy Articles
How To Build AI Strategy In Real Time (Part 1)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
2 Hot Takes On Member Growth
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable
Educate In The Spring. Strategize In The Fall.
May 14, 2019
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Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their collective imagination.
Strategy Season Is Still In Session
May 14, 2019
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Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.
Education, MX, And Strategic Planning
May 13, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Strategic Planning Helps SkyPoint Soar
May 13, 2019
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The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
A New CEO, A New Vision For A New York Credit Union
May 8, 2019
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When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
How To Teach An Old State New Tricks
May 2, 2019
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Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Keep The Card. Ditch The Contact.
April 29, 2019
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The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
Keep It Simple And Serve The Member
April 12, 2019
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For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Analytics For Action
April 1, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How To Reduce Friction In The Member Experience (And Why It Matters)
March 28, 2019
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Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Educate In The Spring. Strategize In The Fall.
Los Angeles Police FCU dedicates time every year for board members and executive management to come together to learn about the industry and stretch their ...
Education, MX, And Strategic Planning
Five can't-miss data points this week on CreditUnions.com.
Strategic Planning Helps SkyPoint Soar
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
A New CEO, A New Vision For A New York Credit Union
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
How To Teach An Old State New Tricks
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Keep The Card. Ditch The Contact.
The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
Keep It Simple And Serve The Member
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Analytics For Action
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How To Reduce Friction In The Member Experience (And Why It Matters)
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Browse Topics
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
Strategy Season Is Still In Session