Aligning Recruitment Efforts With Boardroom Value
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Strategy
Your resource for the credit union industry’s best practices when working with boards and volunteers, regulators, strategy, member value, and CUSOs.
Top Strategy Articles
How To Build AI Strategy In Real Time (Part 1)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
2 Hot Takes On Member Growth
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable
Strategic Planning Helps SkyPoint Soar
May 13, 2019
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The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
A New CEO, A New Vision For A New York Credit Union
May 8, 2019
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When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
How To Teach An Old State New Tricks
May 2, 2019
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Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Keep The Card. Ditch The Contact.
April 29, 2019
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The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
Keep It Simple And Serve The Member
April 12, 2019
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For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Analytics For Action
April 1, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How To Reduce Friction In The Member Experience (And Why It Matters)
March 28, 2019
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Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Lake Trust Powers Up Analytics
March 20, 2019
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The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Analytics, Mergers, And Diversity
March 18, 2019
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Five can’t-miss points this week on CreditUnions.com.
Credit Union Mergers In 2018
March 18, 2019
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Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.
Strategic Planning Helps SkyPoint Soar
The DC-area credit union has changed its name, its charter, and more as it works from a regularly updated strategic plan.
A New CEO, A New Vision For A New York Credit Union
When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.
How To Teach An Old State New Tricks
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Keep The Card. Ditch The Contact.
The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.
Keep It Simple And Serve The Member
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Analytics For Action
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
How To Reduce Friction In The Member Experience (And Why It Matters)
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Lake Trust Powers Up Analytics
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Credit Union Mergers In 2018
Total assets at credit unions reached a record high of $1.5 trillion at year-end despite a drop in the number of institutions.
Browse Topics
Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.