Aligning Recruitment Efforts With Boardroom Value
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Strategy
Your resource for the credit union industry’s best practices when working with boards and volunteers, regulators, strategy, member value, and CUSOs.
Top Strategy Articles
How To Build AI Strategy In Real Time (Part 1)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
2 Hot Takes On Member Growth
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable
Team Development Is A Big Idea
August 6, 2019
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Why three credit unions are turning to team-based learning to develop current and future leaders.
3 Regulatory Policies Your Collections Team Ought To Know
August 5, 2019
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Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Trigger Words And Complaint Resolution At A Florida Credit Union
July 26, 2019
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In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
Funds Availability, Cannabusiness Deposits, The Road To Recovery
July 22, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Rob Miller On Leadership
July 1, 2019
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How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
How A New CEO Watered The Garden And Watched Her Credit Union Bloom
June 20, 2019
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After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.
What’s In A Name: Vice President Of Digital Transformation
June 17, 2019
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Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
How A Coffee Shop Made First Tech’s New Campus Feel Like Home
June 12, 2019
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While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
A Flint Branch, Loan Participations, And 2018 Mergers
June 10, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Lisa Ginter On Leadership
June 3, 2019
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The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Team Development Is A Big Idea
Why three credit unions are turning to team-based learning to develop current and future leaders.
3 Regulatory Policies Your Collections Team Ought To Know
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Trigger Words And Complaint Resolution At A Florida Credit Union
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
Funds Availability, Cannabusiness Deposits, The Road To Recovery
Five can't-miss data points this week on CreditUnions.com.
Rob Miller On Leadership
How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.
How A New CEO Watered The Garden And Watched Her Credit Union Bloom
After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the ...
What’s In A Name: Vice President Of Digital Transformation
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
How A Coffee Shop Made First Tech’s New Campus Feel Like Home
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high ...
A Flint Branch, Loan Participations, And 2018 Mergers
Five can't-miss data points this week on CreditUnions.com.
Lisa Ginter On Leadership
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Browse Topics
Markets Flip From Pricing Cuts To 50% Chance Of Hikes
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Keep The Mortgage. Ditch The Fees.
Savana Morie
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Home Is Where The Heart (And More) Is
Aaron Passman
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
3 Ways To Market For HELOC Success
Aaron Passman
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Small House, Big Opportunity: 2 Takes On Manufactured Home Loans
Aaron Passman
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
Mortgage Lending Is Back, But It Looks Different
Tony Waltrich
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a novel role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.