AI Makes An Instant Impact At TruStone Financial
The Minnesota cooperative is only a few months into it but already seeing significant operational gains.
Technology
Our Technology page is the best place for news on core processing, conversions, fintech partnerships, machine learning, AI, next-gen banking, and more.
Top Technology Articles
Better Core, Better Future
After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
Inside MSUFCU’s Approach To Innovation
From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
3 Takeaways From Day 2 Of GAC 2024
March 6, 2024
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The curse of cable TV, servant leadership, and more concerns around AI were among the major topics as the annual event continued.
3 Takeaways From Day 1 Of GAC 2024
March 5, 2024
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The fate of fee income, AI, and consolidation (of a sort) were top of mind on Monday.
Artificial Intelligence, Genuine Member Experience
March 4, 2024
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Use cases of AI in financial services are still limited, but UFCU is showing how new technology can alleviate pain points and reduce friction.
Meet The Finalists For The 2024 Innovation Series: Payments
March 4, 2024
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This year’ payments solutions provide inventive ways for credit unions to serve members.
10 Steps To Better Business Intelligence
March 4, 2024
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It takes the right people, the right tools, and the right processes to create a data-driven culture.
Strengthening Member Services Through Your Treasure Trove Of Enterprise Transactional Data
March 4, 2024
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Leverage data to provide hyper-personalized experiences as well as proactive risk management.
2024 Innovation Series: Innovations In Fraud
February 26, 2024
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Watch this webinar to find new fraud solutions that help you protect your members.
Meet The Finalists For The 2024 Innovation Series: Member Experience (AI Edition)
February 21, 2024
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This year’s member experience solutions provide insight into new AI technology for credit unions.
Meet The Finalists For The 2024 Innovation Series: Fraud
February 12, 2024
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This year’s fraud solutions provide inventive ways for credit unions to serve members.
Meet The Finalists For The 2024 Innovation Series: Member Analytics
February 12, 2024
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This year’s member analytics solutions provide inventive ways for credit unions to serve members.
3 Takeaways From Day 1 Of GAC 2024
The fate of fee income, AI, and consolidation (of a sort) were top of mind on Monday.
Artificial Intelligence, Genuine Member Experience
Use cases of AI in financial services are still limited, but UFCU is showing how new technology can alleviate pain points and reduce friction.
Meet The Finalists For The 2024 Innovation Series: Payments
This year’ payments solutions provide inventive ways for credit unions to serve members.
10 Steps To Better Business Intelligence
It takes the right people, the right tools, and the right processes to create a data-driven culture.
Strengthening Member Services Through Your Treasure Trove Of Enterprise Transactional Data
Leverage data to provide hyper-personalized experiences as well as proactive risk management.
2024 Innovation Series: Innovations In Fraud
Watch this webinar to find new fraud solutions that help you protect your members.
Meet The Finalists For The 2024 Innovation Series: Member Experience (AI Edition)
This year’s member experience solutions provide insight into new AI technology for credit unions.
Meet The Finalists For The 2024 Innovation Series: Fraud
This year’s fraud solutions provide inventive ways for credit unions to serve members.
Meet The Finalists For The 2024 Innovation Series: Member Analytics
This year’s member analytics solutions provide inventive ways for credit unions to serve members.
Browse Topics
How APL FCU Builds A Board Succession Pipeline
Aaron Passman
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
How 2 Credit Unions Reduce Recidivism 1 Class At A Time
Savana Morie
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
How Super-Prime Borrowers Strengthen Both Margin And Membership
Callahan & Associates
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
A New Leadership Team Focuses On Organic Growth At Verve
Aaron Passman
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
Georgia United Turns The Tide On Membership Growth
Aaron Passman
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
FedChoice Is Ready For The Next Government Shutdown – Whenever It Comes
Aaron Passman
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
3 Takeaways From Day 2 Of GAC 2024