Technology

Our Technology page is the best place for news on core processing, conversions, fintech partnerships, machine learning, AI, next-gen banking, and more.

Top Technology Articles

Latest Trends In Call Center Authentication

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

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Analytics Perspectives on Core Conversions

Tableau User Group: July 2019 How to Party With Your Data CORE-ectly
Features

How To Keep The Credit Union’s Beating Heart Running During A CEO Change

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.
Industry Insights

Journey Mapping, Analytics In Action, And A 16-System Conversion

Five can't-miss data points this week on CreditUnions.com
Features

A 16-System Conversion Success Story

Two major conversions at one New Mexico credit union brought about a busy 2018.

Latest Trends In Call Center Authentication

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The ...
Features

Strong Communication Supports A Smooth Conversion For A New York Credit Union

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.
Features

7 Strategies To Support Self-Service

Technology tips to lower call center volumes and deepen interactions with members.
Features

Mobile And Digital Strategies To Know This Year

Five can't-miss data points this week on CreditUnions.com.
Features

Humanizing Digital – Let’s Get Out Of The Way

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build ...
Features

Delivering The Full Member Experience Within Mobile Banking

The opportunity most credit unions are overlooking.
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