Culture

Bob Falk On Leadership

The CEO of Purdue FCU talks about courageous decisions, learning from mistakes, and laying the groundwork for more success.

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Impact Strategies From June 2022

Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.

Read More »
Features

Best Practices For Contact Center Management

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

Industry Insights

Bob Falk On Leadership

The CEO of Purdue FCU talks about courageous decisions, learning from mistakes, and laying the groundwork for more success.

Features

An Inside Look At Organizational Change

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.

Features

How The TowerCares Foundation Maximizes Its Impact

As the philanthropic organization surges past the $1 million mark, its CEO looks back on lessons learned and offers advice for those just getting started.

Industry Insights

Making An Impact – And Getting Results

Callahan’s 2021 Impact Survey shows the variety of ways credit unions are making a difference in their communities and advancing the industry’s philosophy of “people helping people.”

Features

Navigating The Great Resignation: Tips From Turnover In The Senior Ranks

Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.

Industry Insights

Create a Ripple Effect For Positive Impact

A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.

Features

A Bus, A Bar, and A Basketball Court? Welcome To Vibrant’s New HQ

The Illinois-based credit union retrofitted a former Sam’s Club store in order to house its growing workforce, adding with a variety of unique features intended to make going to the office feel a little less like going to work.

Features

Impact Strategies From June 2022

Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.

Callahan Collections

What’s In A Name: Chief Culture Officer

Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.

Impact Strategies From June 2022

Think there’s no room for creativity in banking? Think again. These stories from the last month reveal a host of new ways credit unions are finding to serve members and make a difference in their communities.

Read More »
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