Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive article.
Macroeconomic shifts drove changes in member demand, which impacted top-level credit union metrics.
Consumers spent at pre-pandemic levels through the second half of the year.
Credit union success on the balance sheet and income statement in the third quarter is creating new opportunities for future impact.
The lasting effects of the COVID-19 pandemic — and the national economic response to it — linger on credit union financial statements.
As the economic ramifications of COVID-19 swept through the country, the personal savings rate hit an all-time high as consumers moved their savings into deposit accounts.
Many Americans have been beefing up their savings during the COVID-19 lockdowns. Credit unions are putting those additional funds toward less fortunate members.
First quarter data provides the earliest picture of the COVID-19 crisis on the credit union industry.
Early first quarter data shows the industry balance sheet is changing as credit unions respond to COVID-19.
The loan-to-share ratio falls, and other can’t-miss insights from Callahan’s quarterly webinar.
The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
Americans increasingly value security over showy when it comes to financial happiness.
Need to optimize service delivery and member experience across branches and digital services? Maybe it’s time for a chief delivery officer.
Credit unions are leaning into their values and fine-tuning outreach strategies to meet the emotional and financial needs of worried members.
The credit union integrates financial education with products tailored to young people to help these members build confidence and independence.
Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.