Exit Interview: Benson Porter, BECU
Marc Rapport
Even after retirement, this longtime credit union executive plans to continue advocating for the industry.
All Topics
Where Do Auto Lending And Inflation Intersect?
Auto inflation has slowed since its second quarter peak but remains significantly higher than historical levels.
How Can Credit Unions Respond To Quiet Quitting?
As more and more young workers become detached from their jobs, what can credit union leaders do to re-engage their employees?
The Rise Of The Chief Of Staff
Leadership support at the executive level is popping up on org charts and growing in popularity among large organizations, even credit unions. TDECU’s new chief of staff shares her experiences, career path, and advice for doing the job.
Whitney Anderson-Harrell On Leadership
Business and community development have transformed this new CEO into a listening leader.
3 Ways To Foster Local Business And Create Lasting Community Impact
Credit unions are entering the incubator space to tap into the innovative mindset of local entrepreneurs.
Why Did BCU Reduce Fees And Form A Financial Wellbeing CUSO?
A shift toward a purpose-driven mindset has helped the Illinois cooperative drive sustainable growth while expanding operations.
Browse Topics
The Last Crisis Vs. Today: A Credit Union Perspective
Laila Jiwani
A look back at the Great Recession and subsequent industry performance offers an understanding of risks and opportunities in the current economic climate.
Members Demand Choice And Variety
PSCU
Having the option to choose the product, service, or offering that fits their needs at a particular time makes members feel more in control.
Want A Better Online Experience? Add A Human Touch.
E.C. Harrison
Ent Credit Union has invested in technology and personnel to create a multidisciplinary experience design team that takes a human-centric approach to serving members’ needs.
Are You Providing The Experience Your Members Expect?
Jack Henry™
Potential is at an all-time high for exceeding member expectations and delivering quality service.
Give The Gift Of Membership This Holiday Season
James Major
Tinker FCU’s holiday promotion has become an annual tradition to boost membership growth.
6 Roles That Make The Most Of Member Experience
Rebecca Wessler
Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.
Don’t Let Poor User Journeys Be Your Downfall
Alogent
Today’s account holders have drawn a line in the sand — you’re either delivering a true omni-channel experience, or you’re falling behind.
Member Segmentation Paves The Way To Personalization
Sharon Simpson
PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
It Takes Time For Loan Portfolios To Reprice
Roman Ojala
If history is a guide, the average yield on loans will take time to adjust to the sharp increases in the federal funds rate.
